| Contact Type | Automatic Notifications / Emails Received | Can Receive Analyst Communications? | Notes |
|---|---|---|---|
| Primary FLOCERT Contact | • Intact access credentials • Supply chain change notifications (FairMonitor) • Newsletters • Invoices* • Fee increase notifications • Other Intact-related communications | Yes - Direct communication with the analyst | Only one primary contact can be configured in Intact. The system only recognizes the default email address of this contact for automated communications. Additional email addresses linked to the same person will not receive automated emails. |
| FLOCERT Contact | • Supply chain change notifications (FairMonitor) | Yes, if manually added in CC by the analyst | Does not receive other automatic communications. |
| Contact | None | Not automatically | Serves as a backup contact only. No automatic notifications are sent. |
| Invoicing Contact | • Payment and invoice-related communications from the Finance Team | Not typically | If no invoicing contact exists, invoices are sent to the Primary FLOCERT Contact. |
| Reporting Contact | • All communications related to Fairtrace | Not specified | Does not receive FairMonitor notifications. |
Important System Note
- The default email address selected in the contact's profile and the default email address configured for the Primary FLOCERT Contact must match.
- If they differ, the user will not receive credential reset emails and will not be able to access the Intact Platform.
- Additional email addresses associated with the Primary FLOCERT Contact are not recognized for automated notifications and can only receive analyst communications if manually added as CC recipients.
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